At Boston.gov, you don’t always get an answer

38 of 100 agencies didn’t respond to email queries

Boston.gov, the city of Boston’s official website, has the potential to make it quick and easy for citizens to get answers to questions, file complaints, and make requests for help to officials.  But a test of the system found that it’s not unusual for simple emailed questions to fall on deaf ears at Boston City(...)

Read More »